Frequently Asked Questions
Everything you need to know about our real food philosophy and service.
What makes your products different from standard grocery brands?
We focus on 'real food' ingredients. This means all our products are free from refined sugars, grains, and inflammatory seed oils like rapeseed or sunflower oil. We prioritize nutrient density and transparency in every jar.
Are your products suitable for Keto and Paleo diets?
Yes, the majority of our range is officially Keto and Paleo certified. We use healthy fats like avocado oil and ghee, ensuring low carbohydrate counts and zero processed additives.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over £50. You will receive a tracking link via email as soon as your order leaves our warehouse.
Do you ship internationally?
Currently, we ship to the UK and select European countries. Please check our shipping policy page for a full list of available destinations and specific customs information.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products once they have been opened. If your order arrives damaged or if there is an issue with the quality, please contact our support team within 14 days for a replacement or refund.
How should I store my Mayonnaise and Oils?
Our avocado oil mayonnaises should be stored in a cool, dark place until opened, and then refrigerated. Our oils should be kept away from direct sunlight and heat to preserve their nutritional integrity and flavor profile.